Our customers
love us!

See what our satisfied customers
say about us.

Friendly, professional staff, who were nothing but helpful.
Jen Hood
Jen Hood
07:41 15 May 24
The optical superstore is fantastic. Costumer service plus . The staff is so helpful many thanks. Highly recommend it
Connie Stolz
Connie Stolz
03:21 08 May 24
I went to the OSS at Westlakes for the first time after going elsewhere for years. My script never felt really right but I thought it was as good as it was going to get. But after going to the OSS at WL I have not seen this clearly since I was a kid!Max the optometrist is excellent. He definitely has the passion and knowledge. I felt confident that I would finally get a script that was right for me.Bianca who helped me pick my frames was also excellent. She was honest about frame choice for my face and colouring, and now I can’t wait to pick up my new glasses and see again.I highly recommend the OSS at WL, you will not be disappointed.Thanks again!
Kkkkatie H
Kkkkatie H
00:21 01 May 24
Great customer service and extremely friendly staff.
Allan Tan
Allan Tan
21:10 29 Apr 24
Att: Beautiful humans work here💢....im extremely fussy where I shop!!!!...This place has nailed old school service , with products to match...unfortunately Google only has 5 🌟..otherwise I'll be opting for 100 🌟...Really appreciate you all....❤️O
Owen Smith
Owen Smith
04:00 20 Apr 24
Absolutely phenomenal service! My four year old daughter developed conjunctivitis whilst on holidays. They saved the day with their stellar service! Managed to squeeze us in at the end of the day so we could start effective treatment.Unfortunately it was all too much like hard work for the bigger optometrist chain just up the corridor: whom we won’t mention…rhymes with lifesavers.Very grateful Optical Superstore!!! You guys are absolute legends!!!
Chris Karonin
Chris Karonin
06:52 18 Apr 24
Excellent customer service. Eye appointment with Optometrist very thorough and the front of desk staff really helpful. Even after I had issues with the glasses later they were able to fix the issue at no charge. Completely satisfied with the staff at Maroochydore.
Sandra Wood
Sandra Wood
02:08 15 Apr 24
Thank you Mermaid Team for the knowledgeable and friendly service.
Jennifer Ocean
Jennifer Ocean
02:22 13 Apr 24
Recommended to Michael at Optical Superstore by local Pharmacist due to eye Injury. Staff went out of their way to accommodate me considering I didn’t have an appointment. Michaels care and attention exceptional and plan to heal damage to cornea a success and surgery not required.Because of the care and attention I was given I went on to have my annual eye check and Michael, Nick and all staff exceptionally helpful with the process and I’ll be a regular from now on. I highly recommend Optical Superstore in Mt Eliza.
Paula Dunnett
Paula Dunnett
10:28 08 Apr 24
It was very good. Naomi was excellent in testing my eyes. And Larry really took his time to explain everything to me which was very helpful for choosing new frames. Great service, definitely coming back.
David Good
David Good
08:59 05 Apr 24
I have been getting glasses from the 2 for $199 Specialists for the past 10 years. Going to Optical Superstore literally opened my eyes! The onsite Optometrist gave me the first vision test where I felt comfortable with the results. The staff were extremely friendly and helpful I explained my preferences for frames, and they showed me the glasses from the range that would not only suit my face but meet my requirements instead of staring at 1000 pairs they made the selection simple. Very quick turnaround on receiving the glasses and the quality of the lenses was far superior to what I had become used to. Real clarity in vision that I did not realize that I had been missing. True professionalism and a great experience. I would highly recommend this business to anyone .
Martin McDonald
Martin McDonald
12:03 04 Apr 24
Reasonable charges, Detailed Diagnosis, on time delivery of my glass. What else I can ask? It was a great experience much better than an any other opticians provided me even in any hospitals before. I definitely recommend.
Lester Martis
Lester Martis
06:25 01 Apr 24
Who knew getting your eyes tested and specks selected could be such an enjoyable experience. EVERYONE from the optometrist to the retail staff were fun, caring, knowledgeable, personable and friendly! left with some slick specks and five new friends. Well worth considering if you can’t read this review clearly… 😎
Heaps Good
Heaps Good
01:07 16 Mar 24
I have just had the most amazing experience. I fell over and damaged my glasses to the extent that I thought they were impossible to fix. Gill was able to restore them to perfection. I am so grateful for the time taken and Gill's amazing expertise. It was also good to catch up with Fran who is always friendly and very professional. Well done and no wonder we never go elsewhere!
Chris Bennett
Chris Bennett
01:23 06 Mar 24
Had an eye test and new glasses purchased today, optometrist Rachael and the rest of the staff were excellent to deal with, after disappointing dealings with goldcoast specsavers ,it was a, nice change
Greg Needham
Greg Needham
08:10 05 Mar 24
I had a good experience with the team at The Chermside Optical Store. I was looking for a pair of 'Flip up Sunglasses' that fit over my reading glasses used when I'm driving (which helps heaps when you own prescription glasses). The courtesy of the staff was excellent. I felt looked after even for the smallest item which cost next to nothing in the store. This was my first visit to the store. This is my first experience, no-one elses & I didn't come particularly for sunglasses either. It was handy at the time that I thought about buying them for my new specs.I thank the team of The Optical Super Store for doing such a great job.Anyone looking for a place where they want to feel they want to be looked after with their reading scripts for reading, I would recommend this store to everyone because of my experience that I had there lately.
Js. Jon
Js. Jon
05:42 03 Mar 24
Purchased a pair of bifocals from Optical Superstore Morley a short while ago. The glasses are excellent and although I had minimal coverage from my fund, the deal I received was very good indeed. The staff were helpful too.
Lloyd Hatfield
Lloyd Hatfield
10:09 28 Feb 24
This was such a positive experience for meThe clinician was great and very knowledgeable and understanding ,The front counts staff were great and the gentleman that helped me find glasses that would suit my face was a great experience also . Highly recommend these guys ! Great prices alsoAll round wonderful experience from the time I arrived to the time I leftThankyou keep up the great work !
Kim McDonald
Kim McDonald
02:28 21 Feb 24
Clean and tidy store. Super helpful staff and optometrist. This is my favourite optical store. Highly recommended!
Takoda Chan
Takoda Chan
06:28 20 Feb 24
Very efficient and professionl. Always willing to assist. Well done to all staff there.
G
G
20:18 11 Feb 24
Great service, simple and easy to get my new glasses. They came in really quick as well. Will be back.
Daniel Turner
Daniel Turner
11:19 08 Feb 24
A comedy of errors resulted in my having to seek a refund BUT ... every effort was made to resolve every issue, with the staff going above and beyond to help. On every visit (or call) to the store I was met with understanding and possible solutions. No pressure, coercion or shifty salesmanship was ever applied, just creative problem solving. Even though I personally didn't walk away with a new pair of specs (my husband did tho, and he loves them!) I can't praise the staff highly enough - and thank you Jason, you were exceptional!
Gail Attwood
Gail Attwood
01:56 08 Feb 24
I found Steve the Manager, Jane the Receptionist and Julie the Optometrist at the Morley Optical Superstore very professional and helpful. I didnt like the attitude of the other lady I first met at the reception. Steve in particular was very proactive in resolving an ongoing issue I have had with the glacier coating on my Shamir lenses which wears off after about a year despite me being very careful when cleaning the lenses. When the coating wears off it leaves lines across the lens. Shamir agreed to replace the lenses and the coating at their own cost. I might not get the glacier multicoating on my next pair.I prefer the Shamir Lenses to Specsavers's Manufacturer, as they are of higher quality especially since I have high prescription lenses. If I hadnt asked for Steve, this would not have been resolved to my satisfaction. Thank you Steve for your time & effort in resolving this, it is much appreciated.I had been going to the Whitfords Store for many years and Katie & Kingsley were absolutely great in their customer service skills. Now that the Whitfords Store is closed, I have to travel 30 mins each way to the Morley Store but it is well worth it as I havent found better lenses anywhere else yet.I have found The Optical Superstore to provide the best value for money so far and their lenses from Shamir have been the best for me. I have no hesitation in recommending Steve & the ladies mentioned above, be weary of the other lady at reception, she can be quite abrupt.
Sunil Shah
Sunil Shah
07:03 18 Jan 24
Prove me if I am wrong!!!!Michael Kozulin is the best optometrist in the whole Bayside are. Extremely helpful and skilled with few more great qualities.....
sourav ranjan
sourav ranjan
00:02 15 Jan 24
Could not recommend more! The lovely lady fixed my sunglasses free of charge and was extremely quick! What a great shopping experience, I’ll be recommending this wonderful store!
Millie Basedow
Millie Basedow
02:09 09 Jan 24
Slay king. Broke me glasses on holiday and fixed with a replacement screw free of charge. Thankyou so much!!
Steph Barker
Steph Barker
04:43 05 Jan 24
Great customer service, they fixed the hinges on my glasses for free!
R R
R R
22:42 29 Dec 23
Recently visited to look for new multifocal glasses as the competitors were too expensive for the glasses I liked. The staff were wonderful, gave me lots of options and I found the glasses I loved at a fantastic price and with the high end options for the lenses. Definitely recommend and will get glasses again here.
Paula Jayne
Paula Jayne
02:13 29 Dec 23
Wolfgang was a great help. Sunnies now fit properly. What a success.
Georgia Dempster
Georgia Dempster
06:47 21 Dec 23
I had an issue with my sunglasses and didn't know what to do but they helped me and was so kind. I am very grateful and can only recommend
Kévin Marin
Kévin Marin
07:01 14 Dec 23
I just needed a small item and received it quickly and with impeccable service. thanks so much!
Jiff Jaff
Jiff Jaff
04:49 13 Dec 23
We always have a pleasamt experience when visiting the store in Civic.Mitra is professional, friendly, customer-focused.
Kim Ian
Kim Ian
04:36 13 Dec 23
very efficient
Merle Barriere
Merle Barriere
02:00 09 Dec 23
I was pleasantly surprised to have my 2 pairs of glasses, distance and reading, ready to pick up this morning less than a week since I ordered them. Thanks to Dylan on the front desk, and Michelle the optometrist. Prompt, efficient and courteous service all round.Well done!I'll be back!
Jeff Neale
Jeff Neale
04:29 29 Nov 23
I cannot recommend this store highly enough.They may not be as flashy as the big chains, but they've got quality frames, fantastic staff and a very good lab for their optics.I've been sending people their way ever since I got my glasses from them 8 years ago.It's good to see that they are still around and they stand behind their products. I had a small issue with my latest glasses and they did not hesitate to help remedy the problem.Hats off to the manager for being super friendly and understanding.Thanks to the whole team.
Pouya M.
Pouya M.
17:49 28 Nov 23
Гарний сервіс, помірні ціни.
Stepan Sturko
Stepan Sturko
07:27 28 Nov 23
After visiting every optical store in Australia Fair I made the decision to purchase from The Optical Superstore because Christine, the Manager, gave me the best information, service and support. I am also very happy with my new glasses.
Dallas Perry
Dallas Perry
00:20 20 Nov 23
Would totally recommend. Very friendly helpful staff great optometrist and great selection of glasses. Always an easy process to get new glasses.
Lyn Obst
Lyn Obst
00:31 18 Nov 23
Great service and nothing too much bother for them. I appreciate their professionalism. This review is for Optical Superstore Hervey Bay Queensland as I may have reviewed other store by mistake.
Ben Ahn
Ben Ahn
01:34 08 Nov 23
My son had eye tests twice here. Optometrist Jasmine (Li Chi) is very professional and friendly. The glasses gave him the perfect vision. The dispensers are also very helpful and attentive. Highly recommend this optical shop!
Miao Yu
Miao Yu
07:56 03 Nov 23
I had some eye irritation issues and walked in for some advice, they checked my eyes and sold me some drops which helped a lot!
View
View
23:24 02 Nov 23
Great service and nothing too much bother for them. I appreciate their professionalism.
Ben Ahn
Ben Ahn
05:57 01 Nov 23
Toowoomba Grand Central store is amazing. We live over 4 hours drive away with only a visiting Optometrist every 6 weeks - hard to get an appt when you are working. The staff were able to fit my husband in at short notice for an eye test & glasses & they also assisted me with new graded lenses. Donna was great & explained everything & did a price breakdown , all the staff were professional & very friendly. As an added bonus our glasses arrived in half the time & all 3 pairs PERFECT thank you.
Karen Brown
Karen Brown
06:03 30 Oct 23
I've been using this store for few years and found the service to be fantastic. The range and price of glasses is reasonable compared to all the others.Highly recommended .Cheers,Izac Mazkour
Izac Mazkour
Izac Mazkour
07:55 27 Oct 23
Called and luckily got an appointment straight away. Optometrist was friendly, efficient, and confident. Highly recommended!
Md M I Mahdi
Md M I Mahdi
07:52 25 Oct 23
Very nice lady, she fixed my glasses twice in a short period of time, I would definitely recommend
Julien Verstraete
Julien Verstraete
06:49 18 Oct 23
Best store ever. Lady with long hair and glasses is so helpful 💖
Sylvia Sue
Sylvia Sue
06:04 14 Oct 23
I have been to this store many times, either getting a quote or had the tiny glasses problems fixed.I always feel welcomed, and not pushed to make a decision.The staffs there would do extra to help, like Kerrin. She is polite,skillful and careful. I have high prescription, so the "eye center points measurement" is very important to me. She was professional and very careful, when she did that. Very happy with the experience!I just wish they could have better deals for people who need high index lenses.. 🙂
L James
L James
09:34 11 Oct 23
My husband and I have been customers in this branch for years. We'd like to extend our special thanks to Joan Grima for her friendly, caring and honest approach. We have been really impressed by her quality of service and will continue to remain loyal customers. Also really appreciate the new optometrist Belinda for her thorough check up and knowledgeable and friendly approach.Great team! Thanks
Roya Roudpeyma
Roya Roudpeyma
01:42 11 Oct 23
I took in a pair of glasses I had mangled (by standing on them) which had purchased there almost 2 years ago hoping they could help me untwist them or perhaps find a new frame the lenses might fit. They went above and beyond to fix them for me. I had to leave them there but the next day they called and said after a lot of advice and trial and error they had repaired them and when I picked them up, they fitted them to me and now the are untwisted and fit great! Thank you so much for all you did to recuse my glasses... brilliant customer service!!!!
Marcia Mitton
Marcia Mitton
03:43 05 Oct 23
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A Google search for a ‘Bulk Billing Optometrist near me’ can be the quickest way to find an Optometrist in your local area. But, you may still have questions about the eye-testing and range of spectacle frames and prescription lenses on offer.

Does the Optometrist near me offer bulk-billing through Medicare for their eye tests?

If there are out of pocket costs for the eye test, what extra services or test results am I receiving? Are they necessary? These are essential questions to have answered.

What about ease of access?

Are there stairs? Is there ample parking? What days does the Bulk Bill Optometrist near me actually work?

Suppose you are looking for an experienced and reliable Bulk Billing Optometrist. In that case, you may ask a trusted friend or family member who wears prescription glasses. Their experiences can be constructive. For example, they may explain why the “Optometrist near me isn’t actually the one I prefer.”

Note also that the experience and skill set of an Optometrist’s support staff is often undervalued. Optical dispensers, Optical technicians, and Optical Assistants know how to help you select that perfect frame, adjust the glasses and sunglasses accordingly for correct fitting, and help you with the right prescription lens choices which can ‘make or break’ your experience with an eye care professional.

Unfortunately, not every optical business or Optometry practice has qualified staff in these vital, supplementary areas.

This is where we invite you to experience The Optical Superstore Difference

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Trusted Australian Company for 30 years

Trusted Australian Company for 30 years

Optical Superstore is proudly Australian owned and operated since 1989.

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Super Service Super Savings

Super Service Super Savings

Superior Quality at an affordable price. View our latest catalogue and save!

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No and Low Gap Range

No and Low Gap Range

We accept all private health funds. Most eye tests are bulk-billed through Medicare.

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Your Eye Health Starts at Optical Superstore

Your Eye Health Starts at Optical Superstore

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Leaders in Multifocal Glasses

Leaders in Multifocal Glasses

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Optical Superstore Still Calls Australia Home

Optical Superstore Still Calls Australia Home

Celebrating Australia Day 2022

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We do things a little bit Super at The Optical Superstore. Did you know a Bulk Billing Optometrist working at the Optical Superstore is an independent eye care professional? Our focus on your vision health means that our retail environment is never about pushing sales, increasing profit margins or getting numbers through the door.

First and foremost: the Bulk Bill Optometrist conducting their testing is your Optometrist, not our Optometrist. Across our 60+ locations Australia-wide, our retail outlets are staffed with experienced, trustworthy teams of qualified optical professionals.

However, suppose you haven’t experienced The Optical Superstore’s Super Service | Super Savings motto?

In that case, we invite you to get in touch. You can even book an eye test appointment with a Bulk Billed Optometrist Online!

Just go to our website and ‘Book an Eye Test’, select the location for the Bulk Billed Optometrist nearest to you, choose your preferred time and enter your details—and turn up. That’s Super easy at The Optical Superstore.

What do you need to bring for an Eye Test with your Bulk Billed Optometrist visit?

Remember to bring a valid Medicare card and any current prescription glasses or contact lenses you currently use. If you do not have any glasses or contact lenses your Optometrist will check if you need them or not! If you have private health insurance that provides optical benefits, please bring your private health fund card with you, too. We can provide a quote or make a HICAPS claim on the spot. Most health funds also have an app you can download for instant claiming!

We want your vision journey from test to specs to be as stress-free as possible.

So, as you begin your search for your next pair of fashionable and reliable pair of prescription glasses, make sure you answer these three questions:

  • is the Optometrist near me locally or near me in principle? Is their primary concern my vision or their bottom line?
  • What about their support staff? Do I get the highest level of customer care and personalised service with frame selection and lens options by qualified optical dispensers?
  • Finally, how quickly can I begin The Optical Superstore Super Service| Super Savings experience?

That one is easy to answer. The two links take you straight to booking an eye test appointment on our online appointment book or our new Virtual Try-On software if you want to jump into frame selection first!

So, there you have it. When you are on the search for a ‘bulk billing optometrist near me,’ keep an eye out for the Optical Superstore!

Better yet, get in touch today. we can’t wait to see you!

Reviews from Google!

Our customers
love us!

See what our satisfied customers
say about us.

Friendly, professional staff, who were nothing but helpful.
Jen Hood
Jen Hood
07:41 15 May 24
The optical superstore is fantastic. Costumer service plus . The staff is so helpful many thanks. Highly recommend it
Connie Stolz
Connie Stolz
03:21 08 May 24
I went to the OSS at Westlakes for the first time after going elsewhere for years. My script never felt really right but I thought it was as good as it was going to get. But after going to the OSS at WL I have not seen this clearly since I was a kid!Max the optometrist is excellent. He definitely has the passion and knowledge. I felt confident that I would finally get a script that was right for me.Bianca who helped me pick my frames was also excellent. She was honest about frame choice for my face and colouring, and now I can’t wait to pick up my new glasses and see again.I highly recommend the OSS at WL, you will not be disappointed.Thanks again!
Kkkkatie H
Kkkkatie H
00:21 01 May 24
Great customer service and extremely friendly staff.
Allan Tan
Allan Tan
21:10 29 Apr 24
Att: Beautiful humans work here💢....im extremely fussy where I shop!!!!...This place has nailed old school service , with products to match...unfortunately Google only has 5 🌟..otherwise I'll be opting for 100 🌟...Really appreciate you all....❤️O
Owen Smith
Owen Smith
04:00 20 Apr 24
Absolutely phenomenal service! My four year old daughter developed conjunctivitis whilst on holidays. They saved the day with their stellar service! Managed to squeeze us in at the end of the day so we could start effective treatment.Unfortunately it was all too much like hard work for the bigger optometrist chain just up the corridor: whom we won’t mention…rhymes with lifesavers.Very grateful Optical Superstore!!! You guys are absolute legends!!!
Chris Karonin
Chris Karonin
06:52 18 Apr 24
Excellent customer service. Eye appointment with Optometrist very thorough and the front of desk staff really helpful. Even after I had issues with the glasses later they were able to fix the issue at no charge. Completely satisfied with the staff at Maroochydore.
Sandra Wood
Sandra Wood
02:08 15 Apr 24
Thank you Mermaid Team for the knowledgeable and friendly service.
Jennifer Ocean
Jennifer Ocean
02:22 13 Apr 24
Recommended to Michael at Optical Superstore by local Pharmacist due to eye Injury. Staff went out of their way to accommodate me considering I didn’t have an appointment. Michaels care and attention exceptional and plan to heal damage to cornea a success and surgery not required.Because of the care and attention I was given I went on to have my annual eye check and Michael, Nick and all staff exceptionally helpful with the process and I’ll be a regular from now on. I highly recommend Optical Superstore in Mt Eliza.
Paula Dunnett
Paula Dunnett
10:28 08 Apr 24
It was very good. Naomi was excellent in testing my eyes. And Larry really took his time to explain everything to me which was very helpful for choosing new frames. Great service, definitely coming back.
David Good
David Good
08:59 05 Apr 24
I have been getting glasses from the 2 for $199 Specialists for the past 10 years. Going to Optical Superstore literally opened my eyes! The onsite Optometrist gave me the first vision test where I felt comfortable with the results. The staff were extremely friendly and helpful I explained my preferences for frames, and they showed me the glasses from the range that would not only suit my face but meet my requirements instead of staring at 1000 pairs they made the selection simple. Very quick turnaround on receiving the glasses and the quality of the lenses was far superior to what I had become used to. Real clarity in vision that I did not realize that I had been missing. True professionalism and a great experience. I would highly recommend this business to anyone .
Martin McDonald
Martin McDonald
12:03 04 Apr 24
Reasonable charges, Detailed Diagnosis, on time delivery of my glass. What else I can ask? It was a great experience much better than an any other opticians provided me even in any hospitals before. I definitely recommend.
Lester Martis
Lester Martis
06:25 01 Apr 24
Who knew getting your eyes tested and specks selected could be such an enjoyable experience. EVERYONE from the optometrist to the retail staff were fun, caring, knowledgeable, personable and friendly! left with some slick specks and five new friends. Well worth considering if you can’t read this review clearly… 😎
Heaps Good
Heaps Good
01:07 16 Mar 24
I have just had the most amazing experience. I fell over and damaged my glasses to the extent that I thought they were impossible to fix. Gill was able to restore them to perfection. I am so grateful for the time taken and Gill's amazing expertise. It was also good to catch up with Fran who is always friendly and very professional. Well done and no wonder we never go elsewhere!
Chris Bennett
Chris Bennett
01:23 06 Mar 24
Had an eye test and new glasses purchased today, optometrist Rachael and the rest of the staff were excellent to deal with, after disappointing dealings with goldcoast specsavers ,it was a, nice change
Greg Needham
Greg Needham
08:10 05 Mar 24
I had a good experience with the team at The Chermside Optical Store. I was looking for a pair of 'Flip up Sunglasses' that fit over my reading glasses used when I'm driving (which helps heaps when you own prescription glasses). The courtesy of the staff was excellent. I felt looked after even for the smallest item which cost next to nothing in the store. This was my first visit to the store. This is my first experience, no-one elses & I didn't come particularly for sunglasses either. It was handy at the time that I thought about buying them for my new specs.I thank the team of The Optical Super Store for doing such a great job.Anyone looking for a place where they want to feel they want to be looked after with their reading scripts for reading, I would recommend this store to everyone because of my experience that I had there lately.
Js. Jon
Js. Jon
05:42 03 Mar 24
Purchased a pair of bifocals from Optical Superstore Morley a short while ago. The glasses are excellent and although I had minimal coverage from my fund, the deal I received was very good indeed. The staff were helpful too.
Lloyd Hatfield
Lloyd Hatfield
10:09 28 Feb 24
This was such a positive experience for meThe clinician was great and very knowledgeable and understanding ,The front counts staff were great and the gentleman that helped me find glasses that would suit my face was a great experience also . Highly recommend these guys ! Great prices alsoAll round wonderful experience from the time I arrived to the time I leftThankyou keep up the great work !
Kim McDonald
Kim McDonald
02:28 21 Feb 24
Clean and tidy store. Super helpful staff and optometrist. This is my favourite optical store. Highly recommended!
Takoda Chan
Takoda Chan
06:28 20 Feb 24
Very efficient and professionl. Always willing to assist. Well done to all staff there.
G
G
20:18 11 Feb 24
Great service, simple and easy to get my new glasses. They came in really quick as well. Will be back.
Daniel Turner
Daniel Turner
11:19 08 Feb 24
A comedy of errors resulted in my having to seek a refund BUT ... every effort was made to resolve every issue, with the staff going above and beyond to help. On every visit (or call) to the store I was met with understanding and possible solutions. No pressure, coercion or shifty salesmanship was ever applied, just creative problem solving. Even though I personally didn't walk away with a new pair of specs (my husband did tho, and he loves them!) I can't praise the staff highly enough - and thank you Jason, you were exceptional!
Gail Attwood
Gail Attwood
01:56 08 Feb 24
I found Steve the Manager, Jane the Receptionist and Julie the Optometrist at the Morley Optical Superstore very professional and helpful. I didnt like the attitude of the other lady I first met at the reception. Steve in particular was very proactive in resolving an ongoing issue I have had with the glacier coating on my Shamir lenses which wears off after about a year despite me being very careful when cleaning the lenses. When the coating wears off it leaves lines across the lens. Shamir agreed to replace the lenses and the coating at their own cost. I might not get the glacier multicoating on my next pair.I prefer the Shamir Lenses to Specsavers's Manufacturer, as they are of higher quality especially since I have high prescription lenses. If I hadnt asked for Steve, this would not have been resolved to my satisfaction. Thank you Steve for your time & effort in resolving this, it is much appreciated.I had been going to the Whitfords Store for many years and Katie & Kingsley were absolutely great in their customer service skills. Now that the Whitfords Store is closed, I have to travel 30 mins each way to the Morley Store but it is well worth it as I havent found better lenses anywhere else yet.I have found The Optical Superstore to provide the best value for money so far and their lenses from Shamir have been the best for me. I have no hesitation in recommending Steve & the ladies mentioned above, be weary of the other lady at reception, she can be quite abrupt.
Sunil Shah
Sunil Shah
07:03 18 Jan 24
Prove me if I am wrong!!!!Michael Kozulin is the best optometrist in the whole Bayside are. Extremely helpful and skilled with few more great qualities.....
sourav ranjan
sourav ranjan
00:02 15 Jan 24
Could not recommend more! The lovely lady fixed my sunglasses free of charge and was extremely quick! What a great shopping experience, I’ll be recommending this wonderful store!
Millie Basedow
Millie Basedow
02:09 09 Jan 24
Slay king. Broke me glasses on holiday and fixed with a replacement screw free of charge. Thankyou so much!!
Steph Barker
Steph Barker
04:43 05 Jan 24
Great customer service, they fixed the hinges on my glasses for free!
R R
R R
22:42 29 Dec 23
Recently visited to look for new multifocal glasses as the competitors were too expensive for the glasses I liked. The staff were wonderful, gave me lots of options and I found the glasses I loved at a fantastic price and with the high end options for the lenses. Definitely recommend and will get glasses again here.
Paula Jayne
Paula Jayne
02:13 29 Dec 23
Wolfgang was a great help. Sunnies now fit properly. What a success.
Georgia Dempster
Georgia Dempster
06:47 21 Dec 23
I had an issue with my sunglasses and didn't know what to do but they helped me and was so kind. I am very grateful and can only recommend
Kévin Marin
Kévin Marin
07:01 14 Dec 23
I just needed a small item and received it quickly and with impeccable service. thanks so much!
Jiff Jaff
Jiff Jaff
04:49 13 Dec 23
We always have a pleasamt experience when visiting the store in Civic.Mitra is professional, friendly, customer-focused.
Kim Ian
Kim Ian
04:36 13 Dec 23
very efficient
Merle Barriere
Merle Barriere
02:00 09 Dec 23
I was pleasantly surprised to have my 2 pairs of glasses, distance and reading, ready to pick up this morning less than a week since I ordered them. Thanks to Dylan on the front desk, and Michelle the optometrist. Prompt, efficient and courteous service all round.Well done!I'll be back!
Jeff Neale
Jeff Neale
04:29 29 Nov 23
I cannot recommend this store highly enough.They may not be as flashy as the big chains, but they've got quality frames, fantastic staff and a very good lab for their optics.I've been sending people their way ever since I got my glasses from them 8 years ago.It's good to see that they are still around and they stand behind their products. I had a small issue with my latest glasses and they did not hesitate to help remedy the problem.Hats off to the manager for being super friendly and understanding.Thanks to the whole team.
Pouya M.
Pouya M.
17:49 28 Nov 23
Гарний сервіс, помірні ціни.
Stepan Sturko
Stepan Sturko
07:27 28 Nov 23
After visiting every optical store in Australia Fair I made the decision to purchase from The Optical Superstore because Christine, the Manager, gave me the best information, service and support. I am also very happy with my new glasses.
Dallas Perry
Dallas Perry
00:20 20 Nov 23
Would totally recommend. Very friendly helpful staff great optometrist and great selection of glasses. Always an easy process to get new glasses.
Lyn Obst
Lyn Obst
00:31 18 Nov 23
Great service and nothing too much bother for them. I appreciate their professionalism. This review is for Optical Superstore Hervey Bay Queensland as I may have reviewed other store by mistake.
Ben Ahn
Ben Ahn
01:34 08 Nov 23
My son had eye tests twice here. Optometrist Jasmine (Li Chi) is very professional and friendly. The glasses gave him the perfect vision. The dispensers are also very helpful and attentive. Highly recommend this optical shop!
Miao Yu
Miao Yu
07:56 03 Nov 23
I had some eye irritation issues and walked in for some advice, they checked my eyes and sold me some drops which helped a lot!
View
View
23:24 02 Nov 23
Great service and nothing too much bother for them. I appreciate their professionalism.
Ben Ahn
Ben Ahn
05:57 01 Nov 23
Toowoomba Grand Central store is amazing. We live over 4 hours drive away with only a visiting Optometrist every 6 weeks - hard to get an appt when you are working. The staff were able to fit my husband in at short notice for an eye test & glasses & they also assisted me with new graded lenses. Donna was great & explained everything & did a price breakdown , all the staff were professional & very friendly. As an added bonus our glasses arrived in half the time & all 3 pairs PERFECT thank you.
Karen Brown
Karen Brown
06:03 30 Oct 23
I've been using this store for few years and found the service to be fantastic. The range and price of glasses is reasonable compared to all the others.Highly recommended .Cheers,Izac Mazkour
Izac Mazkour
Izac Mazkour
07:55 27 Oct 23
Called and luckily got an appointment straight away. Optometrist was friendly, efficient, and confident. Highly recommended!
Md M I Mahdi
Md M I Mahdi
07:52 25 Oct 23
Very nice lady, she fixed my glasses twice in a short period of time, I would definitely recommend
Julien Verstraete
Julien Verstraete
06:49 18 Oct 23
Best store ever. Lady with long hair and glasses is so helpful 💖
Sylvia Sue
Sylvia Sue
06:04 14 Oct 23
I have been to this store many times, either getting a quote or had the tiny glasses problems fixed.I always feel welcomed, and not pushed to make a decision.The staffs there would do extra to help, like Kerrin. She is polite,skillful and careful. I have high prescription, so the "eye center points measurement" is very important to me. She was professional and very careful, when she did that. Very happy with the experience!I just wish they could have better deals for people who need high index lenses.. 🙂
L James
L James
09:34 11 Oct 23
My husband and I have been customers in this branch for years. We'd like to extend our special thanks to Joan Grima for her friendly, caring and honest approach. We have been really impressed by her quality of service and will continue to remain loyal customers. Also really appreciate the new optometrist Belinda for her thorough check up and knowledgeable and friendly approach.Great team! Thanks
Roya Roudpeyma
Roya Roudpeyma
01:42 11 Oct 23
I took in a pair of glasses I had mangled (by standing on them) which had purchased there almost 2 years ago hoping they could help me untwist them or perhaps find a new frame the lenses might fit. They went above and beyond to fix them for me. I had to leave them there but the next day they called and said after a lot of advice and trial and error they had repaired them and when I picked them up, they fitted them to me and now the are untwisted and fit great! Thank you so much for all you did to recuse my glasses... brilliant customer service!!!!
Marcia Mitton
Marcia Mitton
03:43 05 Oct 23
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